Frequently Asked Questions
by Black Bear Paging Service
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Listed below are 10 of some of the most frequently asked
questions to our Customer Service Department.
If we have not answered you question, please call us at 1-800-377-6216 or
you may email us.
Our pagers operate on a 1-800 pin number system. This allows for easy access to you and your pager. This service is free of charge to all our customers. All you need to do is: (1) dial 1-800-WVA-BEAR, (2) follow the operator's instructions to enter the appropriate PIN # and the accompanying numeric message.
Black Bear Paging operates on a prepaid or electronic funds transfer (EFT) basis. This means that you can either prepay for your service for a minimum of three months or have the monthly service fee automatically deducted from your checking account or credit card. It is quite simple, just indicate your preference when completing your service contract.
Simply call our main office (1-800-377-6216) and ask for assistance from our accounting staff. They can be reached at extension 26. We will attempt to answer all your questions at the time of your call. Please note that some questions will have to be researched. If you have questions concerning your payments or invoices, please have those copies at hand before your call our staff (as we will ask you to reference them). Our staff may also ask you to send in copies of any that may be in question.
Payments are processed at our corporate office in Millwood, WV. Credit card payments may be made via telephone to our main office. You may also prepay any amount you wish on your account.
NOTE: Do not take your monthly payment to any of our agent locations, as they are not authorized to accept normal monthly payments for any reason.
IF YOUR PAGER IS LOST, YOU NEED TO CALL AND DEACTIVATE YOUR PAGER
IMMEDIATELY!
Call our main office (1-800-377-6216) to have your pager deactivated. This
insures that we are aware that your pager is lost/stolen and will enable
us to contact you if someone reports your pager as being found. Then, you
will be assisted in receiving a replacement pager either from one of our
agent locations or from our main office.
Secondly, you do not need to be without your pager. We can offer you a
replacement pager that can be put on your account without any accompanying activation fees
or monthly service rates.
Not all payphones are owned and operated by the same company. Each and every payphone company has the option to block any or all 1-800 telephone numbers. Most have opted to block 1-800 paging numbers from their payphones. This is because they do not receive any form of revenue for the use of their equipment. Our office can do nothing about the decisions made by these companies. However, to keep our customers in touch with their pagers, we do offer another telephone number which will work from any payphone (1-304-273-9432). This is not a toll free call and all charges are subject to the individual payphone rates at each location.
Please call our friendly staff at our customer service number listed on the back of your pager and on your invoice (1-800-377-6216). We will try to return service to your pager as quickly as possible, or help you discern if your pager is in need of repair. We welcome all reports of down airtime. This helps us to determine if we have a paging base in need of repair.
Please notify our main office prior to the time you will
need your rate changed. We can change your rate code for one or more months. This will
allow you to receive your pages while you are on vacation, on a business trip, or just
visiting relatives. Please be aware that you must pay for the Extended rate for the entire
month. We do not do partial or weekly billing. It is also the customer's responsibility to
notify our office to have your rate code returned to its normal monthly billing.
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DEACTIVATION: All deactivation requests must be sent to our office in writing, signed
and dated by the owner of the account. You may mail this directly to us
along with your normal monthly payment. Another option is to fax in your
request to 1-304-273-2793. Please note that if you request your pager's
service to be deactivated in the middle of the month, you are responsible
for the entire month's service.
If you have a monthly post paid account, we bill a month behind. Therefore,
if you deactivate in November, your last month's service will be dated
December. This allows us to correctly bill you for only the service that
you have used.
If you pay your account on a prepay basis, we will deactivate service and
you will recieve a refund for the remaining full months on your account.
Partial months will not be refunded.
ACTIVATION: Once you have deactivated your account, a reactivation fee of either $10.00 or $20.00 will be charged. After your pager has been deactivated for more than 10 days, the fee is always $20.00. You will also have to prepay for your first month's service and you may be asked to fill out another customer service contract. Please note that if your pager has been off for more than six month's, your PIN number may have been reassigned to another customer. You will then have to send in your pager to be reprogrammed to another PIN number. Reprogramming costs an additional $10.00 per pager. All reactivated accounts are put on the prepay cycle!
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If you have any other questions,
please feel free to call our
Black Bear Paging CUSTOMER SERVICE LINE at
1-800-377-6216 or you may email us.